Real stories from real PUDDLES Restoration customers, drawn from our verified 5.0-star Google rating across 285 reviews.
Every PUDDLES Restoration job is different, but the goal is always the same: stop the damage, prevent mold, and get a family or business back to normal as quickly as possible. Below are a few real stories shared by our customers on Google, in their own words. Names are shown as first name and last initial to protect customer privacy.
A Winter Freeze, a Flooded Home, and a Family PUDDLES Helped Get Back on Their Feet
When an outdoor irrigation backflow preventer froze and burst during a winter cold snap, water poured into the home for several hours before anyone noticed. With a toddler at home and a second child on the way, the homeowners needed a team that could move fast, remove the wet drywall and insulation before mold could take hold, and document everything clearly for their insurance claim. PUDDLES Restoration handled the entire process — from the initial diagnosis through drying and documentation.
“…PUDDLES Restoration stepped in and handled everything with incredible professionalism… Their documentation is top-notch—they took detailed photos with detailed report of the work that was needed and completed. If you want a 5-star team that prioritizes quality and honesty, I highly recommend them.”
— Christina J.
“…We were very pleased with the promptness, services, communication and honesty of the team at PUDDLES… Water damage is very frightening but it doesn’t have to be when you have a 5 star company/team that you can confidently count on.”
— Mike A.
When a Roofer’s Drying Equipment Wasn’t Enough: Catching Hidden Mold Before It Spread
After roof damage, a roofing company brought in equipment that the homeowners thought had dried out their wood floors. But a lingering mildew smell told a different story. PUDDLES Restoration’s technician inspected the floors and found mold growth, plus flooring that was still wet underneath. The team cordoned off the affected area, set up heat, humidifiers, and air scrubbers, removed the contaminated flooring, verified the concrete beneath was fully dry, and treated the area with an antimicrobial spray and fog as a final precaution.
“…The tech was very knowledgeable and did a very thorough check and determined that there was indeed mold and the wood flooring was still wet… We would highly recommend Puddles Restoration to everyone as their staff are very knowledgeable and professional and helped us through this stressful time.”
— John M.
The Leak Behind the Wall: Finding a Team They Could Trust
A leak behind the drywall between a bedroom and kitchen went unnoticed until a plumber stopped the active leak — and found significant water damage and mold already underneath. On the plumber’s recommendation, the homeowners called PUDDLES Restoration to handle the damage and guide them through the remediation process.
“…From our first contact with PUDDLES Restoration, we realized we had found a company we could trust to treat the damage and guide us through the entire process. They are honest, trustworthy, knowledgeable, punctual, compassionate, with an exceptional work ethic. If you need restoration services in your home or business, do not hesitate to call PUDDLES Restoration- you will not be sorry!”
— Suzanne S.
A Water Heater Leak Turns Into a Multi-Day Mold Remediation
A leaking water heater led to an extensive mold problem in the home. PUDDLES Restoration responded quickly and worked through a multi-day remediation, treating the affected areas thoroughly from start to finish.
“I cannot give a high enough praise to Puddles restorations. We had an enormous mold problem from a water heater leak and they were Johnny on the spot to get it fixed in a hurry. It did take several days, but it was done with kindness, consideration, and efficiency. All of the people that we dealt with at Puddles were great. I do not hesitate to give them a five star review.”
— Kay M.
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If you’re dealing with water, mold, fire, or storm damage, PUDDLES Restoration is ready to help — day or night.
