Frequently Asked Questions

Institute of Inspection Cleaning and Restoration Certification (IICRC) Certified Firm

  • What Does IICRC Stand For?

    The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries.  It is managed by a Board of Directors, comprised of 15 industry leaders elected by the IICRC’s Shareholders.

  • What Is The IICRC Drying Standard?

    The IICRC-S500 says regardless of the equilibrium moisture content (EMC) of the material(s) in the structure, the material(s) cannot be at an EMC that would support microbial growth.  An acceptable dry standard is within 10% of what the other similar materials in the facilities were pre-loss.

  • What Is The Code Of Ethics For The IICRC?

    Satisfaction; be prompt; conduct business with honesty, integrity, and fairness; build consumer confidence in the industry; and promote good relations with affiliate industries.

  • Is PUDDLES Restoration An IICRC Certified Firm?

    Yes.

    In addition to technicians being IICRC certified, the entire company is also IICRC certified.


  • Why Is It Important To Be An IICRC Certified Firm?

    IICRC Certified Firms are known for their high level of technical experience and professionalism.  Due to the increased levels of dishonest, unqualified, unlicensed, and uninsured individuals/companies that are quick to take your $$$$, property managers, homeowners, and business owners need high-quality contractors.

    By hiring an IICRC Certified Firm, you are provided with a level of comfort and assurance that cannot be replicated.


Miscellaneous

  • What Services Do You Offer?

    • FL Licensed Mold Assessor
    • FL Licensed Mold Remediator
    • IICRC Odor Control Technician (OCT)
    • IICRC Applied Structural Drying (ASD)
    • IICRC Water Damage Restoration (WRT)
    • IICRC Mold Remediation Specialist (MRS)
    • IICRC Commercial Drying Specialist (CDS)
    • IICRC Health and Safety Technician (HST)
    • IICRC Trauma and Crime Scene Technician (TCST)
    • IICRC Applied Microbial Remediation Technician (AMRT)
    • IICRC Fire and Smoke Damage Restoration Technician (FSRT)
    • U.S. Environmental Protection Agency (EPA) Lead-Safe Certified Firm
    • Institute of Inspection Cleaning and Restoration Certification (IICRC) Certified Firm
    • U.S. Environmental Protection Agency (EPA) Lead Renovator RRP (Personnel) Certification
  • Do You Handle Insurance Claims?

    Absolutely! We Understand That Dealing With Insurance Claims Can Be Overwhelming, And We’re Here To Help. Our Team Has Experience Working With Various Insurance Providers, And We Can Assist You Throughout The Claims Process, Ensuring You Receive The Compensation You Deserve For The Restoration Work.

  • Can You Work Around My Schedule?

    Certainly! We Strive To Accommodate Your Schedule As Much As Possible. During The Booking Process, Let Us Know Your Preferred Time, And We’ll Do Our Best To Arrange The Restoration Service At A Convenient Time For You. We Also Offer 24-Hour Emergency Services.

  • Are Your Technicians Certified and Insured?

    Yes, All Our Technicians Are Certified Professionals With Extensive Experience In Property Restoration. They Undergo Regular Training To Stay Updated With The Latest Industry Standards And Techniques. Additionally, We Are Fully Insured, Providing You With Peace Of Mind Knowing Your Property Is In Capable Hands.

  • How Much Does The Restoration Service Cost?

    The Cost Of Our Restoration Services Varies Depending On The Extent Of The Damage And The Specific Requirements Of Each Project. Our Experts Evaluate Your Property And Provide You With A Transparent And Accurate Quote Before Proceeding With Any Work.

  • How Long Does The Restoration Process Take?

    The Duration Of The Restoration Process Depends On The Nature And Severity Of The Damage. Minor Issues May Be Resolved Within A Few Days, While More Extensive Restoration Projects Can Take Longer. Rest Assured; We Work Efficiently To Complete The Restoration Process Promptly, Ensuring Minimal Disruption To Your Daily Life.

  • Do You Guarantee Customer Satisfaction?

    No.

  • How Can I Contact You For Emergency Services?

    For Emergency Services, You Can Reach Us 24/7 By Calling Our Dedicated Hotline At (352) 722-3790. Our Customer Support Team Is Ready To Assist You At Any Time Of The Day Or Night.

    Alternatively, You Can Also Contact Us Through Our Website To Schedule A Non-Emergency Appointment Or Request More Information About Our Services.

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EPA Lead-Safe Certified Firm
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CEP Ocala Metro
Google Guaranteed Service Provider
U.S. Chamber of Commerce
Dun & Bradstreet
EPA Lead-Safe Certified Firm
BBB
CEP Ocala Metro
Google Guaranteed Service Provider

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An IICRC Triple Master is a rare and elite status achieved by earning all three Master designations from the Institute of Inspection Cleaning and Restoration Certification (“IICRC”): 1) Master Water Restorer (“MWR”), 2) Master Fire and Smoke Restorer (“MSR”), and 3) Master Textile Cleaner (“MTC”). The IICRC is a global organization with 54,028 active Certified Technicians and more than 6,500 Certified Firms worldwide. As of 9/15/2026, only 971 of the 54,028 active Certified Technicians (less than 1.8% globally) hold the Triple Master designation, which requires years of documented field experience and numerous prerequisite courses. The IICRC's Logistics Manager of Operations, Max Sparks, confirmed the numbers via email on September 15, 2026.
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