How to Navigate Property Claims with a Mortgage: A Stress-Free Guide

websitebuilder • April 10, 2024

Dealing with property damage is stressful enough, but when your home is under a mortgage, the claims process can feel like navigating through a maze in the dark. At Stress Less Mortgage, we believe in making every part of the mortgage process as smooth and understandable as possible, including how to handle claims for water or fire damage. Here are the three major things every homeowner should be aware of when facing a property claim with a mortgage.

1. Communication is Key

First and foremost, communication with all involved parties is essential. This means promptly notifying your insurance company and your mortgage lender about the damage. Your insurance provider will guide you through the claims process, but your mortgage lender also has a vested interest in ensuring the property is restored to its former state, as it is the collateral for your loan.



Ensure you understand your insurance policy's coverage and limits, as this will shape your expectations and conversations. Remember, clear and continuous communication can significantly smooth out the claims process.

2. Understanding the Insurance Check Process

When you file a claim and it's approved, the insurance payout might not come directly to you. Since the lender has a financial interest in your property, the insurance check will likely be made out to both you and your mortgage lender. This is standard practice to ensure the funds are used to repair the property.



To access the funds, you'll have to endorse the check and send it to your lender. Your lender may then place the funds in an escrow account and release the payments to the contractor as the work progresses. This might seem cumbersome, but it's a way to guarantee that the repairs are completed satisfactorily.

3. Choosing the Right Contractor

Selecting a reputable contractor to repair your home is crucial. Not only does the quality of the work need to meet your standards, but your lender's requirements too. Your insurance company may provide a list of preferred vendors, but you have the right to choose your contractor. However, it’s advisable to select someone with experience in insurance work and familiar with dealing with mortgage lenders’ requirements.



Ensure that any contractor you consider is licensed, insured, and has a good track record. It's also a wise idea to get multiple quotes to ensure you're getting the best service for a fair price. Remember, the goal is to restore your home to its pre-damage state or better, safeguarding your investment and your lender's collateral.

Final Thoughts

Navigating a property claim with a mortgage can be a complex process, but staying informed and proactive can ease the burden. Communication, understanding the insurance check process, and choosing the right contractor are key steps in managing this situation effectively.


At Stress Less Mortgage, we're committed to helping you through every step of your homeownership journey, claims included. For more insights into managing your mortgage smoothly, visit our website at www.stresslessmortgage.net. Our goal is to help you stress less about your mortgage, so you can focus on making your house a home. 


Navigating property claims doesn't have to be a headache. With the right knowledge and partners by your side, you can restore your home and peace of mind. Remember, the steps you take today can protect your home and its value for years to come.

Contact us today 

PUDDLES Restoration

www.PUDDLESrestoration.com

(352) 722-3790

July 14, 2025
EXAMINATION: Individuals seeking licensure as a Mold Remediator must first take and pass a department approved exam for mold remediation. For information about the examination, visit the Examination Information webpage. EDUCATION/EXPERIENCE : A copy of a transcript is required demonstrating an Associate of Arts degree or higher in microbiology, engineering, architecture, industrial hygiene or occupational safety or related field of science from an accredited institution. The applicant must also demonstrate a minimum of 1 year of documented field experience in a field related to mold remediation; or a high school diploma and 4 years of documented field experience in a field related to mold remediation. This is not a complete listing of educational and experience requirements. Please see the application instructions page for complete information. FINGERPRINTS: An applicant must have a background check as part of the licensing process. You must submit your fingerprints using a Livescan Service Provider registered with FDLE immediately after submitting your application for licensure. It may take up to five days for your fingerprint results to be received by the Department after they are submitted to the Florida Department of Law enforcement (FDLE). Please note that the Florida Department of Law Enforcement requires that an application for licensure should precede the submission of your fingerprints. To learn more about fingerprinting, please visit our Fingerprinting webpage . INSURANCE: Applicants for a Mold Remediator license are required to attest that they have obtained general liability insurance in the amount of no less than $1 million dollars as determined by statute. FEE: Pay the required fee as provided in the application. If applying online, you can pay with a credit card or electronic check. If mailing your application, please include a check payable to the Department of Business and Professional Regulation. Military veterans, their spouses and Florida National Guard members may be eligible for a fee waiver, fee reimbursement, and/or fee discount. Please visit our DBPR Military Services page for more information. APPLICATION: Complete the application by clicking on the "Online Services" link or the "Printable Application" link at the bottom of the page.  NOTICE FOR APPLICANTS SUBMITTING FINGERPRINTS WHERE CRIMINAL RECORD RESULTS WILL BE USED FOR LICENSING PURPOSES PUDDLES Restoration Phone: (352) 722-3790 Email: Info@PUDDLESrestoration.com Website: www.PUDDLESrestoration.com Facebook: https://www.facebook.com/puddlesrestoration Instagram: https://www.instagram.com/puddlesrestoration/ Licenses & Certifications : • FL Licensed Mold Assessor • FL Licensed Mold Remediator • IICRC Odor Control Technician (OCT) • IICRC Applied Structural Drying (ASD) • IICRC Water Damage Restoration (WRT) • IICRC Health and Safety Technician (HST) • IICRC Mold Remediation Specialist (MRS) • IICRC Commercial Drying Specialist (CDS) • IICRC Trauma and Crime Scene Technician (TCST) • IICRC Applied Microbial Remediation Technician (AMRT) • IICRC Fire and Smoke Damage Restoration Technician (FSRT) • Institute of Inspection Cleaning and Restoration Certification (IICRC) Certified Firm
July 14, 2025
In the State of Florida, the Department of Business and Professional Regulation (DBPR) licenses and regulates mold assessors and mold remediators. To become licensed, individuals need to meet specific education and experience requirements, pass an approved examination, and undergo a criminal background check. Licensing Requirements: Requires specific education (e.g., Associate's degree in a related field) and documented field experience, or a high school diploma with more experience. Mold Remediator: Requires the same educational and experience qualifications as a mold assessor, plus passing a department-approved exam. Examination: Both mold assessors and remediators must pass a state-approved examination. Background Check: A criminal background check is part of the licensing process. Fees: Application and licensing fees apply, and are non-refundable. PUDDLES Restoration Phone: (352) 722-3790 Email: Info@PUDDLESrestoration.com Website: www.PUDDLESrestoration.com Facebook: https://www.facebook.com/puddlesrestoration Instagram: https://www.instagram.com/puddlesrestoration/ Licenses & Certifications : • FL Licensed Mold Assessor • FL Licensed Mold Remediator • IICRC Odor Control Technician (OCT) • IICRC Applied Structural Drying (ASD) • IICRC Water Damage Restoration (WRT) • IICRC Health and Safety Technician (HST) • IICRC Mold Remediation Specialist (MRS) • IICRC Commercial Drying Specialist (CDS) • IICRC Trauma and Crime Scene Technician (TCST) • IICRC Applied Microbial Remediation Technician (AMRT) • IICRC Fire and Smoke Damage Restoration Technician (FSRT) • Institute of Inspection Cleaning and Restoration Certification (IICRC) Certified Firm
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Two referral partners (Ref Ptnrs A & B) called us to perform an emergency water damage inspection b/c they were told that houses Y & Z were wet. Ref Ptnr A had one business day left for the inspection period. Ref Ptnr B was accused of causing water to get under ¾ inch solid glued-down wood flooring (these were really nice floors), and the contractor started removing the floor. Fortunately, Ref Ptnr B was able to convince the contractor to STOP removing any more flooring by saying, “My guy is licensed and certified and has the correct equipment to determine if the floor is wet, and he [ PUDDLES ] will be here by 7:00 AM tomorrow to inspect the floor.” CONCLUSION: Neither house Y or Z was wet. If the floors had read wet: Ref Ptnr A’s real estate deal would have failed, and Ref Ptnr B would have incurred 10X what he was paid to fix the floor. Our followers know that green is good when using a Protimeter MMS3 moisture meter, but to be safe, we also used a FLIR infrared camera and a Tramex CMEX5 Moisture meter to inspect the ensuite master bathroom-tiled floor.
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